InSTEP’s freephone helpline offers access to free information and advice to tenants and those working in social housing in England.

The helpline is staffed by experienced housing professionals who are supported by Tribal’s housing consultancy team.  Our advisers can assist with queries on a wide range of matters including landlord and tenant rights, repairs and maintenance, codes of conduct, training and best practice.

You can contact us for free information by calling our freephone helpline on
0500 844 111.

We are open Monday to Friday, 9.00a.m. – 5.00 p.m. An answerphone will take your message outside of these times. Alternatively, you can e-mail us at: info.instep@tribalgroup.co.uk