InSTEP Conferences

How can I be more involved in InSTEP conferences?
InSTEP would like to encourage tenants and residents to participate in their regional conferences as much as possible and there are a number of ways in which to do this. All InSTEP conferences are chaired by a local tenant and we would welcome anyone who would like to, and feels that they have the experience to do this, to contact us.  
InSTEP conference programmes also include presentations and sessions that are facilitated by local tenants. We encourage empowerment through shared learning and invite tenants who would like to share best practice to contact us to discuss a range of opportunities.

I have a large group of tenants who would like to attend an InSTEP conference, is there a limit on how many delegate places an organisation can book?

No, we do not limit the number of delegates from one organisation. You can contact the InSTEP team on freephone 0500 844 111 to make sure there are still places left and to discuss any group discounts that may be available.

InSTEP Training 

What if I can’t attend a specific public course and my organisation cannot hold an InHOUSE course for the training I need?
You need to keep in contact with us and let us know. We always aim to work out a solution for you.
We keep a database of tenants who have contacted us to say they would have liked to attend; but cannot for whatever reason on that date. We then match the need for this public course to be run on another date locally to you. If there is 12 or more we can organise another date and we would contact you to keep you updated.
Another option is to attend another organisations InHOUSE course. There may be an organisation which we know of locally who has booked the same InHOUSE course with us recently. We could contact them to discuss whether you can be invited to join their session. This will then be what we call an InPartnership course.
Please don’t feel you wont have a another chance to get the training you need. All you have to do is ask.

What information will I receive in my training pack?

InSTEP will provide a personalised pack for each attendee which includes:

• A welcome letter which includes background information on the trainer delivering your course.
• the training content
• information guides relevant to courses chosen
• a handbook of what has been covered in the course
• an option of a CD with the course handbook and presentation to refer to afterwards if you have requested one on the booking form.
• additional learning materials
• our recent training brochure

A certificate of attendance will be distributed to you on the day also.

I have looked in your training brochure and can’t find the right course I need. What can I do?

Tell us what you need and we can see if we can help. We have many trainers in England who we can contact to see if we can deliver it for you. Once a course is booked, the trainer will contact the person booking the course to discuss exactly what content is needed, key priorities and some background on the group it is being delivered for.